Yes, if it takes an hour or less to diagnose and fix — which covers most single-error submissions. Reviewing your error and telling you what's wrong is always free, even if the fix itself takes longer.

We'll tell you that upfront, along with a clear quote, before doing any paid work — you're never charged without agreeing to it first. Larger issues (site migrations, custom features) usually fall into this bucket.

Most submissions get a reply within 24 hours. Straightforward errors (a missing plugin setting, a broken shortcode) are often faster.

Yes — checkout and payment-step errors are some of the most common submissions we get across all three platforms.

Submit it anyway and describe your stack in the "Describe the error" field — most PHP-based CMS and framework issues are still worth sending.

Yes, we can help with minor website updates such as changing content, replacing images, updating text, or making other small modifications that take less than 1 hour to complete.